You Can Now Send Messages and Share Files Through the Grow Therapy Portal
We’ve launched one of our most requested features – messaging and file sharing! Here’s a quick overview of the update: Safe and Professional Messaging Running a few mins late for a session but don’t want to message or call from your personal phone? No problem – just log into the portal and send a quick […]
By Prabha Dublish
Updated on Jan 12, 2024
We’ve launched one of our most requested features – messaging and file sharing!
Here’s a quick overview of the update:
Safe and Professional Messaging
Running a few mins late for a session but don’t want to message or call from your personal phone? No problem – just log into the portal and send a quick message to your provider or client.
Secure File Sharing
Whether it’s client waivers and personal health information from clients or resources and records from providers, files can now be sent securely via the client portal.
Walkthrough
To build this feature, we interviewed both providers and clients to better understand their wants and needs and how to facilitate better communication between them.
Quick Notes:
Clients and providers can now share messages and files with one another
The portal messaging is not intended as a platform for emergency or crisis communication, but rather for file sharing and to check-in on scheduling and homework
To discuss billing, insurance, and other non-clinical issues, users should contact support@growtherapy.com
Clients and providers are notified about new messages via email, and can respond to you via their client portal or their provider profile
Grow’s messaging and attachments are encrypted and HIPAA-compliant
As always, let us know if there’s anything we can do to improve your experience. Your feedback is always appreciated.
About the author
Prabha Dublish
Prabha is the Sr. Product Manager for Grow Therapy's Client Matching team. Her work centers on helping clients find the right provider for them.
This article is not meant to be a replacement for medical advice. We recommend speaking with a therapist for personalized information about your mental health. If you don’t currently have a therapist, we can connect you with one who can offer support and address any questions or concerns. If you or your child is experiencing a medical emergency, is considering harming themselves or others, or is otherwise in imminent danger, you should dial 9-1-1 and/or go to the nearest emergency room.
