Supporting High-Needs Clients (and Ourselves, Too)

Let’s talk about that client.

You know the one.

The client who leaves you feeling like you’ve just run a marathon. The one whose struggles keep you up at night, replaying intense moments from sessions in your mind.

The client who reminds you why you became a therapist in the first place — but also makes you feel like you might need to try a different career path.

High-needs clients challenge us, push us to grow, and remind us of the difference we make as therapists.

But the work is hard. Really hard. Therapists are often in the trenches with high-need clients for a long time, building rapport and planting seeds, with no guarantee it will pay off.

Research has identified certain client characteristics that increase a therapist’s risk of burnout, including:

• Lack of improvement,
• Symptom relapse,
• Suicide ideation and attempts,
• Aggressive or violent behaviors

So how do we manage the needs of our clients – all of our clients – and our own? And how do we know when we’ve hit our limit and need to recalibrate?

Like most things in therapy, it’s a little bit art, a little bit science. Let’s dig in.

Figure Out Your Bandwidth

The ebb and flow of energy that happens as a therapist is normal. Some sessions will feel draining, and some will feel energizing. Many factors – from your own personal situation to the needs of the client in front of you – can determine how a session makes you feel.

But some clients will make you feel more drained than others.

Your job is to figure out who those clients are for you, and how many of them you can take on while managing the caseload size your role requires.

Here’s how:

1. Identify Your Brand of High-Needs Clients: No two therapists are the same, which means you need to reflect on which clients tend to drain your energy the most. Is it trauma? Child therapy cases with high conflict custody issues? Clients whose stories closely mirror your own? Keep track of these clients so you can know your limits and recognize what types of cases are most challenging for you.
2. Monitor Your Stress Levels: Regularly check in with yourself about how you’re feeling. Pay attention to signs of burnout, keep a journal, or use a tracking app so you can stay aware of your stress levels and prevent overload.
3. Balance Your Caseload: Once you’ve identified your particular brand of high-needs clients, be mindful of how many you can effectively work with at one time. If you find that you can handle four high-needs clients within a caseload of 20, stick to that limit. Avoid replacing a high-needs client with another if you’re feeling over capacity.

Screen Thoroughly

You don’t have to wait until you’ve taken on a client before you recognize that you don’t have the emotional capacity for them. Proactively screening clients for fit (and referring out those you can’t accommodate) can help you make sure you don’t get in over your head, and that you’re actually effective with those you do see.

1. Conduct Comprehensive Initial Assessments: Start with a detailed intake assessment to gather information about their history, current symptoms, and past therapy experiences. Look for those red flags that might signal that they will be, for you, more challenging. As you know, sometimes those red flags are our own intuition telling us the client is not a good fit, even if you can’t quite put your finger on why.
2. Evaluate Client Readiness and Commitment: If you’re on the fence about whether you can serve a client effectively, you can ask questions to gauge the client’s readiness for therapy and commitment to the process. Those who have high needs but are also highly engaged, willing to attend regular sessions, and actively participate in their treatment may be more suitable for an already full caseload.
3. Set Clear Expectations from the Start: If you have the capacity to take on clients whose needs are more extensive, the first session is a good time to get it all out in the open. Compassion is key, but so is setting clear expectations about the therapy process, goals, session frequency, boundaries around contacting you outside of the session, and the effort required from both sides. Be honest both about what you can offer and your limits, so your client knows what to expect before deciding to move forward.

Schedule Carefully

The rhythm of your schedule can make a big difference in your energy levels as a therapist. Some days will feel more enjoyable than others, depending on who you meet with, but every day should feel reasonable. Take advantage of any scheduling flexibility to create a cadence that allows you to provide the best care for your clients while also taking care of yourself.

Here’s how:

1. Space Out High-Needs Sessions: Avoid scheduling high-needs clients back-to-back. While it might be tempting to do them all at once, if you’re still recovering from your last session, you won’t be able to give your clients the care they need.
2. Allow Time for Reflection and Recovery: Build buffer times into your schedule to reflect on sessions and recuperate. Get your mind and energy back so you can be effective and present.
3. End Your Sessions on Time: This helps establish clear boundaries with your clients and gives you adequate time to prepare for your next client.
4. Plan Regular Self-Care Days: I don’t need to tell you what self-care looks like — and I couldn’t, because it’s different for everyone. The important thing is that you do it regularly, especially if your caseload has high-needs clients.

Ask for Support

If you’re feeling the weight of those few higher-needs clients, it might be because you’re trying to do it all alone. No one expects you to do that – in fact, reaching out for support is absolutely necessary when dealing with high-needs clients. Connecting with others can provide fresh perspectives, emotional relief, and practical strategies.

1. Engage in Supervision and Consultation

Supervision isn’t just for new therapists. Regularly seeking supervision or consultation with a more experienced therapist can give you valuable insights into your cases and help you navigate challenging client situations.

2. Build a Peer Support Network

When you have a network of trusted colleagues who can provide mutual support, you naturally reduce feelings of isolation and burnout. Having a group to turn to for advice, encouragement, and understanding can be incredibly grounding and reassuring – and it can mean the difference between a client’s breakthrough and a therapist’s burnout.

3. Participate in Professional Development

Even if you don’t always know how to help your clients, that doesn’t mean no one else does. Workshops, seminars, and training sessions can help you support your clients. By staying up to date with the latest research and practices, you can be confident (and competent) when dealing with high-needs clients.

Know When to Refer Out

The most important thing you can do when working with high-needs clients is to recognize when you can’t meet their needs. There’s no shame in referring a client to another, more experienced therapist when you’ve tried consultation, training, and support, but still feel you’re not the right fit. Here’s how to approach this:

1. Acknowledge Your Limits: Not every therapist can be an expert in every area. If you find yourself constantly feeling overwhelmed, it might be a sign that the client’s needs exceed your expertise. It’s not a failure – it’s a step toward getting your client the care they need.
2. Build a Referral Network: Establish relationships with other therapists who have different specialties and areas of expertise. Having a trusted network of professionals to refer to means that your clients get the support they need while allowing you to maintain a manageable (and successful) caseload.
3. Communicate Transparently with Your Client: Referring a client out is never easy – but therapists are built for tough conversations. With empathy, explain why you think another therapist might be better suited for them. Assure them that this decision is made with their best interests in mind. And provide them with a warm handoff – helping them connect with the new therapist can ease the transition and prove that you’re still committed to their well-being.

High-needs clients are a paradox. They can be the most rewarding and the most exhausting part of your practice. They push you to grow, but they also test your boundaries and resilience. And that’s why it’s so important to manage them — and yourself — strategically.

After all, managing high-needs clients effectively isn’t just about them — it’s about you, too. You deserve to maintain your passion, protect your well-being, and be able to make a meaningful difference for years to come. Because taking care of yourself is taking care of your clients.

Interested in joining our network? Learn more about joining the Grow Therapy as a provider here.